Our Time Candles & Diffusers Ltd (hereinafter referred to as "the Company") operates this website, is committed to respecting your privacy, and complies with relevant data protection law. Throughout the Website the terms "we", "us" and "our" refer to Our Time Candles & Diffusers Ltd.
This policy may be updated from time to time without notice and was last updated and posted on 8th October 2021.
This privacy statement covers how the Company treats personal information that the Company may collect, and receive, from the Website.
Personal information comprises of your name, contact number and address (email and/or postal).
Any personal data collected from the Website may be stored by our web-host provider and transferred within the Company, for marketing or processing purposes, but will not be disclosed to or processed by any external third party not linked to the Company without your consent unless we are required to by law or in order to protect the rights or property of the Company.
We are linked with Trustpilot who gather reviews on our behalf. You will receive a request from Trustpilot to review the Company but you are not under any obligation to provide a review. We would would however appreciate all feedback, good or bad, in order to improve the Company.
The data may be used for marketing activity within the Company. You may ‘opt-out’ of any such marketing activity by sending an email to us.
Similarly, should you require us to remove your customer account, if one was created, and the personal data you have provided to us in creating that account we will do so on your written request. Please note however that data held on previous orders that have previously been fulfilled cannot be removed and must be retained.
The Website creates a cookie (a small piece of computer code), which is sent to and stored on the user’s computer containing a unique session identifier only. This identifier is used to record site usage statistics but does not store any personal information. Site usage statistics are used to improve the content and functionality of the Website. You have the right to disable cookies on your web browser but this may also limit the functionality and experience you have on our Website.
We do not store any payment details and all payment transactions are handled by our 3rd party provider Stripe. As payments are processed we are simply advised as to whether payments are made successfully, after which we will process your order.